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Frequently Asked Questions
Return/Exchange Policy
What is the Return policy?
You can return any product within 30 days of receiving it. For more information on returns, please visit our Return Policy.
How can I cancel items/orders?
You can cancel any order before it ships. This can be done by going to the order details page, and clicking "Cancel Order".
How can I return a product?
Products can be returned by going to the Order Details page and finding the product you wish to return. For more information on returns, please visit our Return Policy.
Can I change my order information?
We encourage you to verify all of your shipping and billing information before placing your order. If you need to change either the shipping or billing information, you will have to cancel the order and resubmit with the correct information. Once the order ships, we are unable to make any changes to the order.
Can I exchange product(s) in my order?
Sorry, we currently don’t support exchange. Please contact us if you have any questions.
Shipping
How long will it take to get my order?
Nook & Niche strives to have all orders delivered within 10 business days via FedEx/UPS. For more information on shipping, please visit our Shipping Policy.
How will my order be delivered?
Nook & Niche ships and delivers all products through FedEx/UPS, unless otherwise stated by your provided tracking number. For more information on shipping, please see our Shipping Policy.
Where does my order ship from?
Nook & Niche ships all orders from inside the United States.
Where do you ship orders?
As of now, Nook & Niche offers free shipping throughout the continental United States. At this time, we do not ship internationally. For more information on shipping, please visit our Shipping Policy.
How do I track my package?
We'll send you an email confirming your order and another email the day that it's been delivered to be shipped out. You should receive a tracking number in the second email.
Is my package delayed or missing?
Nook & Niche strives to have all orders delivered within 10 business days. Orders that are placed before 11:59pm EST will likely be processed the next business day (except all major holidays). If there are any delays or issues when delivering your order, our team will contact you to provide an update. If you have any questions, please reach out to us directly here.
Why did I only receive part of my order?
Your order may have been broken up into multiple shipments depending on the products. If you are given a tracking number, please refer to that for updates. If you believe your received order is incomplete, please contact your customer support team here.
Account Information/Help
Can I change my account information?
Yes. You can change your account information at any time by logging in and selecting "Edit Account".
Why can't I sign into my account?
If you have forgotten your password or can't sign in, you can change your password at the login screen by clicking "Forgot Password".
How can I reach out for additional questions?
For any questions regarding products or orders, you can reach out to us here.
My question isn't listed here
No worries, you can check out ways to contact us here.